If you have any questions about your order, please contact us at hello@yjrstore.com. We aim to respond within 24 hours.

We're here to help with orders, products, shipping, returns, and any other enquiries.

Monday–Friday · 9:00–18:00 CET

Please make sure the code has been entered correctly and that your order meets the promotion's requirements, such as minimum spend, eligible products, or validity dates. If you're still having trouble, get in touch and we'll be happy to help.

Orders are prepared within 1–2 business days. Delivery times vary depending on your destination and the shipping method selected at checkout.

Please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to amend or cancel it.

Yes. Where available, you'll be able to select Express Shipping during checkout.

We work with a selection of trusted carriers depending on the destination to ensure the best possible delivery service.

Yes. We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your delivery address.

You may return your order within 14 days of delivery. Items must be unworn, unused, with all original tags attached, and returned in their original packaging.

Simply contact us to begin the return process. We'll provide you with step-by-step instructions.

Once your return has been received and inspected, refunds are issued to your original payment method within 5–10 business days.