Shipping policy
Shipping Policy
Last updated: June 1st, 2026
At YJR, we carefully prepare every order with the same attention we give to the products we curate.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Regions
We currently ship throughout the European Union.
As YJR grows, we may expand shipping to additional international destinations. Any updates will be reflected on our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During collection launches, seasonal releases, promotional periods, or other high-volume periods, processing times may be longer.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order value.
Free Shipping
We offer free shipping on orders over €150 within the European Union.
Free shipping thresholds may vary for certain destinations and promotional campaigns.
Estimated Delivery Times
Estimated delivery times are provided as a guideline only.
Spain
2–5 business days
European Union
3–10 business days
International Destinations (when available)
5–20 business days
Delivery times may vary depending on customs procedures, local postal services, weather conditions, or other circumstances beyond our control.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.
Customs, Duties and Taxes
Orders shipped within the European Union are generally delivered without additional customs duties.
For destinations outside the European Union, customers are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities.
YJR has no control over these charges and cannot estimate their cost.
Delivery Issues
If a package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible:
We will do our best to assist in resolving the issue with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply before the order can be resent.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen after delivery, please contact the carrier directly and notify us so that we can assist where possible.
Contact
For any shipping-related questions, please contact:
YJR STORE SLU
Plaza Tetuán 15
46003 Valencia
Spain